Refund & Cancellation Policy
Last updated: 30 July 2026
This policy covers Aimachinelab lessons: Support & Resistance Mapping Intensives, Level Review Sessions, and Weekly Chart Clinic seats. We do not sell physical products, software licences, or managed trading accounts on this site.
Eligibility overview
Refunds depend on when you cancel, whether a deposit was taken, and how much teaching time has already been delivered. Australian Consumer Law rights still apply where services fail to meet a consumer guarantee.
Timeframes
- Full refund of fees paid when you cancel in writing at least 7 clear days before the scheduled start, and no teaching materials unique to your session have already been prepared beyond ordinary scheduling.
- Partial refund (50% of fees paid) when you cancel between 6 days and 48 hours before the start, unless we successfully fill your place — in which case we refund the balance after any clinic seat re-listing costs.
- No refund for cancellations inside 48 hours, no-shows, or departure after a session has started, except where required by law or where we cancel on our side.
Deposits
Some intensives require a deposit to hold the diary slot. Deposits are credited toward the lesson fee. They are refundable under the same timeframes above. If you cancel inside 48 hours, the deposit is ordinarily retained to cover reserved teaching time.
Rescheduling
You may reschedule once without charge when you give at least 48 hours’ notice and a mutually available slot exists within 30 days. Further reschedules may be treated as a cancellation and new booking.
No-shows
If you do not attend a confirmed online or in-person session and do not contact us, the fee is forfeited. Clinic seats released without notice cannot be reused the same week.
Work already started
If a Mapping Intensive or Level Review has begun (including review of charts you sent in advance after the start time), fees for completed portions are non-refundable. We may offer a reduced follow-up slot at our discretion if technical failure on our side interrupted the session.
Materials
Workbook PDFs already issued for your booking are non-refundable as a separate line item when they were included in the fee. Printed packs posted before cancellation are non-refundable once dispatched.
How to request a refund
Email info@aimachinelab.digital with your name, lesson type, scheduled date, and reason. Phone (03) 8231 1691 during business hours for urgent same-week issues. We confirm the outcome in writing.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add several days.
When we cancel
If Aimachinelab cancels a lesson, you may choose a full refund or a free transfer to a new date. We are not responsible for incidental travel costs unless required by law.
Exceptions
Compassion exceptions (sudden illness with notice, platform outage on our side) are considered case by case. We do not refund because market outcomes after a lesson differed from your hopes — training does not guarantee trading results.